Refund policy
All Sales Are Final
Once you’ve placed an order with us, it’s officially yours to love. Since each piece is handcrafted and made-to-order just for you, we’re unable to accept returns or offer refunds.
Defective or Damaged Items
We take great pride in our craftsmanship, but if something arrives damaged, defective, or not quite as you expected, we’ve got you covered. Please reach out to us within 7 days of receiving your order, and we’ll look into it. If we confirm the issue, we’ll arrange a replacement or refund, whichever works best.
How to Report an Issue
• Shoot us an email at Hayagreeva.docha@gmail.com with your order number, a detailed description of the issue, and any photos (if needed).
• Our customer service team will take it from there and get back to you with next steps.
Exceptions
This policy only applies to products that are defective, damaged, or incorrectly fulfilled due to our mistake. Because every piece is hand-made and made to order, we’re unable to accept returns or exchanges for other reasons.
Contact Information
Got questions about this policy? Don’t hesitate to reach out:
• Email: Hayagreeva.docha@gmail.com
• Location: Hyderabad, India